JTCJoher Trading Company
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9:00 AM – 5:00 PM+94 77 772 1552 / +94 77 772 1152
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JTCJoher Trading Company
Prototype only
HOW WE HANDLE YOUR ORDER

How We Handle Your Order

A carefully managed, prepaid dispatch process for outstation deliveries across Sri Lanka — designed to keep your order properly checked, securely packed, clearly labelled, and smoothly delivered.

Plastic Crate10 steps
OUTSTATION DELIVERY

Our Step-by-Step Order Dispatch Process

01Order received

Your order is confirmed with our team.

02Payment confirmation shared

Once prepaid confirmation is received, your parcel moves into dispatch processing.

03Order sent to dispatch hub

The order is forwarded for packing and release preparation.

04Item checked carefully

The team checks condition, packing readiness, and dispatch details before wrapping.

05Secure packing completed

We wrap, protect, and where necessary apply careful handling / fragile indications.

06Customer details attached

Name, phone number, and address details are clearly attached for accurate dispatch.

07Packed photos shared

We share packed parcel photos so the customer can clearly see the order before dispatch.

08Parcel handed over

Once ready, the parcel is released for islandwide courier delivery.

09Tracking details shared

Tracking information is shared so customers can monitor delivery progress conveniently.

10Support available if needed

Customers can track from our website, and if ever required, our team can assist further using the tracking number.

COLOMBO AND SURROUNDING AREAS

Scheduled in-house delivery

Scheduled in-house delivery is normally completed within 1–3 working days, subject to stock and route availability.

OUTSTATION AREAS

Prepaid outstation dispatch

Delivery is usually completed within 2–3 working days after courier handover. Saturdays, Sundays, Poya days and public or national holidays are excluded.

STORE COLLECTION

Store collection

Store collection is available from our two Colombo-area branches, subject to stock confirmation.

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